Terms of Service

Services

Coretide provides technology solutions that may include:

• AI automation
• Website and software development
• Cybersecurity and enterprise security services
• Cloud infrastructure and networking
• CCTV installation
• Starlink installation and related support
• IT consulting, maintenance, and technical support

The exact scope, price, timeline, deliverables, and support arrangements for each project will be stated in the applicable quotation, proposal, invoice, or written agreement.

Quotations and Acceptance

Quotations are based on the information available when they are prepared and remain valid for the period stated in the quotation.

A project begins only after the client accepts the quotation or proposal and satisfies any stated deposit, documentation, access, or onboarding requirements.

Changes requested after acceptance may affect the price, scope, and delivery timeline. Additional work will require written approval and may be billed separately.

Pricing and Payment

Prices, payment schedules, taxes, deposits, and accepted payment methods will be stated in the relevant quotation or invoice.

Unless otherwise agreed in writing, deposits and milestone payments must be made when due. We may pause work or withhold deliverables if an amount remains unpaid.

Third-party costs—including software licences, hosting, domains, cloud services, equipment, subscriptions, delivery, permits, and vendor charges—may be billed separately unless expressly included in the quotation.

Cancellations and Refunds

Cancellation and refund terms may vary according to the service, project stage, work already completed, equipment ordered, and third-party costs incurred.

Where cancellation is permitted, any refund may be reduced by reasonable charges for completed work, committed resources, purchased materials, administrative costs, or non-refundable third-party expenses.

Nothing in these Terms limits any cancellation, refund, or other consumer right that cannot lawfully be excluded under applicable Nigerian law.

Client Responsibilities

Clients must provide accurate information, timely instructions, authorised access, approvals, content, equipment details, and any other materials reasonably required to complete the work.

The client confirms that they have permission to grant Coretide access to any property, network, system, account, data, device, platform, or third-party service involved in the project.

Coretide is not responsible for delays, failures, or additional costs caused by incomplete information, delayed approvals, unavailable access, unsafe working conditions, third-party providers, or circumstances outside our reasonable control.

Installation and On-Site Work

For installation services, the client must provide safe and reasonable access to the premises and disclose known hazards, restrictions, structural issues, power limitations, or network conditions.

Any drilling, cabling, mounting, configuration, testing, or equipment placement will be carried out according to the agreed scope. Additional work discovered during installation may require a revised quotation.

The client is responsible for obtaining any landlord, estate, building-management, governmental, or other permission required for the installation unless otherwise agreed in writing.

Third-Party Products and Services

Some solutions depend on third-party products or services, including internet providers, equipment manufacturers, hosting companies, cloud platforms, software vendors, payment providers, and telecommunications services.

Coretide does not control these third parties and is not responsible for their outages, policy changes, pricing changes, product defects, service limitations, data practices, or discontinuation of service.

Manufacturer warranties and third-party terms apply where relevant. Coretide does not provide an additional warranty unless it is expressly stated in writing.

Intellectual Property

Coretide retains ownership of its pre-existing intellectual property, internal tools, methods, templates, frameworks, technical knowledge, reusable code, and general expertise.

Ownership or licensing of custom project deliverables will be governed by the relevant quotation or written agreement. Unless otherwise agreed, ownership will not transfer until all applicable fees have been paid in full.

The Coretide name, logo, branding, website design, text, graphics, and other website materials may not be copied, reproduced, modified, or used without written permission.

Client Materials

Clients retain ownership of content, trademarks, data, images, files, and other materials they provide.

By providing these materials, the client confirms that they have the necessary rights and permissions for Coretide to use them for the project. The client is responsible for claims arising from materials supplied without proper authorisation.

Acceptable Use

You must not use this website or our services to:

• Violate any applicable law or regulation
• Infringe intellectual-property, privacy, or other rights
• Distribute malware or conduct unauthorised security activity
• Attempt to access systems, accounts, networks, or data without permission
• Interfere with the website or misuse its forms and communication channels
• Submit false, fraudulent, abusive, or misleading information

Cybersecurity Services

Cybersecurity testing, assessment, monitoring, or related work will be performed only within an agreed scope and with appropriate authorisation.

No cybersecurity service can guarantee that a system will be completely secure or immune from every vulnerability, attack, data loss, or future threat.

Confidentiality and Data Protection

We will handle confidential project information with reasonable care and use personal information as described in our Privacy Policy.

Clients must avoid sending passwords, private keys, financial credentials, or other highly sensitive information through ordinary website forms or unsecured communication channels.

Warranties and Service Standards

Coretide will perform its services with reasonable care and skill and in accordance with the agreed scope.

Except for rights and warranties that cannot legally be excluded, no result, performance level, uninterrupted availability, ranking, revenue increase, security outcome, internet speed, or business outcome is guaranteed unless expressly stated in writing.

Limitation of Liability

To the extent permitted by applicable law, Coretide will not be liable for indirect, incidental, special, or consequential losses, including lost profits, lost opportunities, loss of goodwill, or losses caused by third-party products or services.

Coretide’s total liability relating to a particular service will not exceed the amount paid to Coretide for that service, except where a different limitation is required by law or agreed in writing.

Nothing in these Terms excludes liability that cannot lawfully be excluded or limits any mandatory consumer right.

Suspension or Termination

We may suspend or terminate access to the website or a service where there is non-payment, unlawful activity, abuse, a security risk, breach of these Terms, failure to provide required cooperation, or another reasonable basis for suspension.

Termination does not remove payment obligations for work completed, expenses incurred, equipment ordered, or other amounts already due.

Website Availability

We may update, modify, suspend, or discontinue any part of the website without notice. We do not guarantee that the website will always be uninterrupted, secure, or error-free.

Links to third-party websites are provided for convenience. Coretide is not responsible for their content, availability, security, or practices.

Changes to These Terms

We may update these Terms periodically to reflect changes to our website, services, practices, or legal obligations. The revised Terms will be posted on this page with an updated date.

Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria.

The parties should first attempt to resolve any dispute through good-faith communication. If a resolution cannot be reached, the dispute may be submitted to a court of competent jurisdiction in Nigeria, subject to any different dispute-resolution procedure contained in a project-specific written agreement.

Contact Us

For questions concerning these Terms, contact: